What we do / Service line 02

Camp Management & Total Site Services.

Full responsibility for the operational continuity of camps, missions and humanitarian sites in remote and contested settings — a single accountable counterpart for the work that has to keep running, every day, regardless of conditions.

UN SDG alignment Camp continuity in fragile settings advances 6 11 16

What we do

One counterpart, one quality regime, one site that does not stop.

Safad operates as a single accountable counterpart for total site services, taking responsibility for the day-to-day continuity of camps, missions and humanitarian sites. Our scope routinely covers cleaning, laundry, solid-waste and wastewater services, grounds maintenance, pest control, accommodation services, and the engineering maintenance and repair that keeps camps running across civil, electrical, mechanical, plumbing, HVAC and generator systems.

Underneath those services is an on-site management, reporting and quality-control system aligned with United Nations technical and security requirements. Through IMDAD Total Site Services, this capability has overseen contracts of more than 1,000 staff in high-risk conflict zones for years on end.

Ibrahim AlSafadi with IMDAD employees at the UNISFA Abyei camp

Capabilities

What we deliver.

01
End-to-end camp management and accommodation services in remote and contested locations.
02
Cleaning, laundry, solid-waste and wastewater services, grounds maintenance and pest control.
03
Engineering maintenance and repair across civil, electrical, mechanical, plumbing, HVAC and generators.
04
Storage, warehousing and handling of humanitarian goods and technical equipment.
05
Water, wastewater and WASH-related support for camps and facilities.
06
On-site management, daily reporting, quality-control systems and KPI tracking aligned with UN technical requirements.
07
Compliance with mission security, occupational health and humanitarian principles.

Reference points

Where we have done this.

Documented, multi-year contracts that demonstrate Safad's ability to be the single accountable counterpart for camp continuity under UN mission conditions.

UNISFA Abyei

Camp management and total site services contractor for the United Nations Interim Security Force for Abyei from 2017 to 2025, on the disputed Sudan–South Sudan border. Contract UNISFACON18-02, total not-to-exceed value USD 63.74 million across 24 amendments. Scope covered power generation, water, WASH, HVAC, construction, fleet, and other security-critical services, routinely overseeing more than 1,000 staff in a high-risk conflict zone.

Multi-country mission support

Full camp and facilities management capability deployable across remote and contested mission environments in the wider region — under the IMDAD Total Site Services operating brand, with regional support hubs in Jordan and Egypt.

UN-grade reporting

Daily reporting, quality dashboards, KPI tracking, incident reporting and audit-ready documentation — the layer that allows a UN mission to treat the site as a single managed asset, not a collection of vendors.

Hardened workforce model

An operating model designed to recruit, deploy, rotate and manage large, multi-disciplinary site teams in security-critical environments — including more than 1,000 staff at a single mission site for years at a time.

How we engage

Base contract, task orders, single counterpart.

Total site services engagements are typically multi-year and structured around a base contract with task orders. Safad mobilises a dedicated site team, a quality and reporting layer, and a regional support structure for procurement and engineering.

The model is designed to give the client a single accountable counterpart for the operational continuity of the site — one contract, one quality regime, one point of escalation. Engagements are led from the Office of the General Manager and underwritten by the IMDAD Total Site Services operating record.

The mission is judged on whether the camp ran today. That is the standard we hold ourselves to.

Ibrahim AlSafadi Founder & General Manager, Safad Investment

Continue exploring

Other service lines.

01 — Service line

Have a camp or a mission that needs to keep running?

The Office of the General Manager is the first point of contact for institutional engagement on camp management and total site services.